Contact WayForward Support
Have a question or comment for the WayForward team? Having an issue with one of our games? You can contact us at support@wayforward.com. Don't forget to check for your question in the FAQ section first.
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FAQs
Q: When is [insert game title] going to be released in my country or on my console of choice?
A: We get A LOT of questions regarding things like game releases outside of the US, DLC, ports, and new iterations of old franchises. We'd love to answer all your questions, but that sort of stuff is completely up to a games' publisher. Remember, most IPs we work with don't belong to us. We answer every question we can, but if we don't respond, don't feel bad, it most likely means that we don't know either.
Q: I redownloaded Shantae on iOS, now it wants me to pay for the full version again. Help?
A: If you had to redownload the iOS version of Shantae for any reason, or if you decided to download it again on another device, you will have to go through the activation process again. It will ask for your iTunes password, but don't worry, you won't be charged double. Once you enter your information, iTunes will recognize that you've already paid, and you should be able to download the game again for free.
Q: I want to purchase the full version of Shantae on iOS, but every time I try, it says I can't connect to the store.
A: If you’re sure your connection is working, this is most likely due to the fact that you have in-app purchases disabled in your device settings. This option is located in Settings > General > Restrictions. Flip the switch to ON, and try again.
Q: I'm stuck in Shantae: Risky's Revenge, can you help?
A: We put together a GIANT map that will help to guide you through the game. You can find that here. Spoiler Warning!
Q: Will you be bringing the original Shantae to the 3DS virtual console?
A: In short, we don't have anything to say about this, aside from this statement we posted online a few months ago.
Q: I have this great idea for a game, let me tell you...
A: We appreciate your enthusiasm, but for legal reasons, we can't acknowledge any emails like this. If someone expresses and idea that, by coincidence, is already in a title we're working on, or ends up in a future title, they could claim we used their idea, and want something in return. You saw that Facebook movie, right? Of course we know you won't sue, but you never know about the next guy. You understand...
Q: You guys are super awesome, can you make the next [insert oldschool video game franchise] game?
A: It's an honor that so many people want us to take the reigns on so many great franchises, and we'd love to work with those IPs. But you should realize, any licensed IPs we work with; Contra, Aliens, BloodRayne, etc.; are not owned by us, and it’s up to publishers to hire us to make the product they want using their IPs. We can rarely pick and choose which IPs we want to make games from. So for example, if you want us to make the next Mega Man, Castlevania, or Metroid title, you’d have to write to Capcom, Konami, or Nintendo. That being said, feel free to do just that; it might actually work. ;)
